Product Configuration
Printdeal complaint creation notification handlers are not active
Incident Resolved: CTIM-1420
Optic informed us that the complaint was created during the auth outage (#CTIM-1411), which may have caused an issue with event creation. Print Deal confirmed that the emails are being sent without any issues; hence, we are moving the case status to ‘Contained’.
Please contact CTIM or see ticket for more details.
UPDATE:
The team is still investigating the incident affecting Printdeal complaint creation. Notification handlers are not active, and the issue is being addressed with the highest priority. The next update will be provided within one hour or less.
New Incident: CTIM-1420
Priority: High
Escalation sent to: PCD: Product Operations for review.
CTIM is currently investigating, at the highest priority, an incident affecting Printdeal complaint creation. Notification handlers are not active, Customer Care cannot see the complaint on the Cockpit order page, and the customer does not receive an email. The issue has been ongoing since May 7 at 10:45 CEST. The next update will be provided after we hear back from the Product Operations team.