Artwork Design
Artists unable to upload in design review app
Incident Resolved: CTIM-1417
Users confirmed the problem is fixed. Incident is contained. We will check with Artwork teams on root cause details after they’ve had time to investigate more thoroughly.
Please contact CTIM or see ticket for more details.
UPDATE:
Recent changes to designer tools that were deployed today have been reverted. The system appears to be functional again, pending confirmation from users.
New Incident: CTIM-1417
Priority: High
Escalation sent to: Artwork Tech: Support for review.
Artwork Support reports that artists are having trouble uploading in the design review app (design-review.prepress.cimpress.io). This is affecting orders where the design needs to be modified (NeedsEditors DeignError app). The Artist Experience team has already been paged and are currently working the issue.