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Validate selector endpoint timeouts

Résolu

Incident Resolved: CTIM-1391
No timeout issues have been observed in the last 40 minutes. Incident is fully contained.
Please contact CTIM or see ticket for more details.

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UPDATE:

After stopping the suspected background process, the team observed noticeable improvements and Printdeal reported no timeouts in the last 20 minutes. Monitoring is ongoing to ensure stability.

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UPDATE:

Timeouts seem to be dropped from last 5 minutes. Teams are actively investigating the issue with highest priority. CTIM will follow up on this in another 30 minutes max.

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UPDATE:
Escalation sent to: PCD: Falcon Squad

Adding Falcon squad

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UPDATE:
Escalation sent to: PCD: FireSharks Squad

Requesting Fireshark squad to help in investigating the issue. Next update when we hear back from the team or max in 30 minutes.

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UPDATE:

Printdeal is once again experiencing a prolonged timeout issue. Titan squad is actively investigating with the highest priority. Next update will be shared within 30 minutes at the latest.

Résolu

Incident Resolved: CTIM-1391
Printdeal confirmed that they have not observed any Validate Selector endpoint timeouts since 15:12 CEST and everything remains stable. Incident is now contained.
Please contact CTIM or see ticket for more details.

Mis à jour

UPDATE:

Ecommerce team is online and actively looking into the issue with highest priority. Next update in 30 minutes or less.

En voie de résolution

New Incident: CTIM-1391
Priority: Critical
Escalation sent to: eCommerce Support for review.
Drukwerkdeal is experiencing selector validation timeouts which are causing the website to not to function properly.