Stores

UPDATE:

BoxUp confirms that order placement in Cockpit it again working as expected. They’re now checking additional processes to be sure full functionality has been restored.

UPDATE:

Dev teams have released a patch into production that should resolve the issue, pending confirmation from the fulfiller.

UPDATE:

Cockpit UI team has been working to implement code changes for the selector to resolve this issue without pushing all the upgraded components that aren’t yet ready for production.

BoxUp continues to use the staging URL as a temporary fix, though it has some limitations. We’ll update again in an hour with any additional progress.

UPDATE:

E-Commerce team is still working on testing the upgraded selector version and have no current ETA. Next update in max 1 hour.

UPDATE:

Teams are currently working on upgrading the Selector component after seeing some success in testing environment. However, the upgrade needs to be fully tested before being moved to production and there is currently no ETA on this. In the meantime, the team has created a containment by providing a staging URL to users to allow them to do their work in Cockpit. CTIM next update in max 1 hour.

UPDATE:

Discussions are currently ongoing via call and an update will be shared shortly.

UPDATE:

Product Operations and Ecommerce Support teams are continuing their joint investigation into the Cockpit issue preventing order edits with the highest priority. The next update will be shared within 30 minutes at the latest.

UPDATE:

Teams are currently reviewing service ownership in Cortex to identify which team is responsible for the tax exemption endpoint with highest priority. The next update will be shared as the investigation progresses or maximum in 30 minutes.

UPDATE:

Ecommerce Support and Product Operations teams are jointly investigating the issue. Next update when we hear more details from them or maximum in 30 minutes.

UPDATE:
Escalation sent to: PCD: Product Operations

Adding the Product Operations team to investigate the Cockpit issue which may be related to the attribute selector.

UPDATE:

Ecommerce Support is online and looking into the issue with highest priority. Next update in 30 minutes or less.