National Pen
GS Batch stuck on webshell (DW-MACHINE-14) for Drinkware process
Incident Resolved: CTIM-1384
The affected batch has been split into 5 smaller batches of 1000 items each. These all are now in ‘scheduled’ status on DW-MACHINE-14.
In the future, if the problem reoccurs for other large orders, it should be rejected via the Problem Management screen.
Incident is now contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Support teams are currently working to split the batches in order to process the items.
UPDATE:
D’Ninjas identified that the problem is due to the large item quantity causing the job delivery to time out. The team is currently looking into possible solutions, including manually producing & processing the order.
UPDATE:
No additional info at this point. D’Ninjas are still reviewing the issue. Will update again in 30min or once we have more details.
UPDATE:
DNinjas squad is online and currently looking into the issue with highest priority. Next update in maximum 30 minutes.
UPDATE:
Escalation sent to: Fulfillment: MIS D’Ninjas
Adding DNinjas squad to the escalation as requested by Rhydon squad. Next update in 30 minutes.
New Incident: CTIM-1384
Priority: Critical
Escalation sent to: Fulfillment: MIS Rhydon Squad for review.
GoldStar batch is stuck on webshell (DW-MACHINE-14) for the Drinkware process MEX-SLK-B-20250423-033. This is a single GS order of 5,000 pcs, with a must ship by date of 04/23.
Job ID:
C78Y7MJQ3M
MPYVYK8YK4
RTVK3MH3BJ
VPT4RGTM7Y
D3JCFHP699