Inventory and Delivery Planning
Inconsistent expected delivery dates leading to delayed products
Incident Resolved: CTIM-1375
Incident is considered contained as there are no concrete examples to deep dive into this issue right now.
Please contact CTIM or see ticket for more details.
UPDATE:
Product Operations team is online and actively looking into the issue with highest priority. Next update in 30 minutes or less.
New Incident: CTIM-1375
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
On April 15th (Tuesday), PrintDeal production team noticed an unexpectedly low number of items with TBS for April 17th (Thursday) and a disproportionately high number for April 18th (Friday). During the investigation, it was discovered that an inconsistency in the responses from the system responsible for calculating the expected delivery date. This issue has resurfaced and there is a risk of customers receiving their products later than initially promised.