Order Management

UPDATE:

After monitoring the situation, everything appears stable for Tradeprint and Printdeal from last 30 minutes. We are currently waiting on a response from WMD before officially containing the incident.

UPDATE:

Although the majority of pricing requests now succeed, some cases still seeing intermittent issues. Teams are continuing to monitor system performance and validate that all services are fully stabilized. Next update in 30 minutes or less.

UPDATE:
Escalation sent to: PCD: Falcon Squad

Adding Falcon Squad to this page. Requesting to assist with this issue.

UPDATE:

We are including all potentially impacted Business Units in the escalation. The Ecommerce and Product Operations teams are actively collaborating to troubleshoot the issue involving empty price responses. Next update in 30 minutes or less.

UPDATE:

WMD and Tradeprint also reported getting empty price responses. Additionally, Printdeal observed that not all delivery options are being returned—only the fastest option is appearing in some cases. The Ecommerce team is actively investigating this with their dev team as a priority. Next update in 30 minutes or less.

UPDATE:

Printdeal initially experienced issues viewing prices. Although prices sometimes load correctly, they often fail to appear for certain custom selections. For now impact remains the same. Ecommerce team is currently reviewing logs and pricing service health to identify the root cause with highest priority. Next update in 30 minutes or less.

UPDATE:

Ecommerce Support has joined the escalation and are actively looking into the issue with highest priority. Next update in maximum 30 minutes.

UPDATE:
Escalation sent to: eCommerce Support

As requested by the Product Operations team, we are redirecting this escalation to Ecommerce Support to look into this.

UPDATE:

Product Operations team is now online and actively looking into the issue. Next update in 30 minutes or less.