National Pen
Next shift plan not found for inkjet process
Incident Resolved: CTIM-1356
Symphony squad generated the plan for now. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Symphony squad is actively working on creating the shift plan with the highest priority. Completion is expected within the next 10 to 20 minutes. Next update will be provided in 30 minutes or sooner.
UPDATE:
Symphony squad found the cause and now are working on creating the shift plan with highest priority. Next update in 30 minutes or less.
UPDATE:
Symphony squad is online and investigating with highest priority. Next update in 30 minutes or less.
New Incident: CTIM-1356
Priority: Critical
Escalation sent to: Fulfillment: MIS Symphony Squad for review.
National Pen is unable to create a new plan for the inkjet process. When attempting to proceed to the next shift, the system displays a ‘Plan Not Found’ message. This issue is affecting all 12 inkjet machines.