Order Management
Printdeal Cannot create second refund on order
Incident Resolved: CTIM-1305
Contain
Please contact CTIM or see ticket for more details.
UPDATE:
The eCommerce team informed Printdeal that, from the BU side, the payment service updates the ‘Amount Planned’ after a refund or partial payment. This should not be the case, as on the eCommerce side, we do not expect the ‘Amount Planned’ to be updated, which is causing this issue. The Printdeal team has asked for the documentation on this, and eCommerce is working on it.
UPDATE:
The eCommerce team joined the Slack channel and informed us that they are currently reviewing this internally for a permanent fix. The next update will share after we have an ETA from the wallets team.
New Incident: CTIM-1305
Priority: High
Escalation sent to: eCommerce Support for review.
Printdeal are unable to create a refund for orders that already have had a refund from an earlier complaint.