Folded Card SKUs with incorrect projection in Studio

Løst 17. Mar 2025 kl. 17:07 EDT

Incident Resolved: CTIM-1266
No further reports from Vista regarding the affected products. Incident is contained.
Please contact CTIM or see ticket for more details.

Opdateret 17. Mar 2025 kl. 16:33 EDT

UPDATE:

Testing appears to be successful after the fix was deployed. We will monitor the channel for any changes before we contain the issue.

Opdateret 17. Mar 2025 kl. 16:15 EDT

UPDATE:

Fix is currently being deployed. We will update again as soon as we can confirm the changes have resolved the issue.

Opdateret 17. Mar 2025 kl. 15:21 EDT

UPDATE:
Escalation sent to: Artwork Tech: Support

Requesting assistance from artwork support

Opdateret 17. Mar 2025 kl. 15:07 EDT

UPDATE:
Escalation sent to: PCD: Product Operations

Paging Product Ops

Undersøgelse 17. Mar 2025 kl. 15:06 EDT

New Incident: CTIM-1266
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Certain SKUs for folded cards have the incorrect projection applied once the product is shown in Studio, causing some design issues for customers. Request assistance in identifying whether this is a product version issue or some other problem. SKU details in incident channel.