National Pen
Batch unable to process, blocking machine
Incident Resolved: CTIM-1247
Production confirms that the batch is now able produce as expected. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Items have been updated with the correct status, pending confirmation from production.
UPDATE:
Escalation sent to: Fulfillment: D’Ninjas
Requesting assistance from D’Ninjas. Rhydon found an issue with the status of the batch entity in PET but was unable to remediate.
New Incident: CTIM-1247
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
Batch MEX-CAS-B-20250311-060 is currently blocking a machine in the casino process. Error shows it’s unable to get the next fulfillment item. Production indicates the issue is urgent since the machine cannot proceed to the next batch, limiting production in that workflow. Request assistance from Rhydons.