Box Up site hard down checkouts with Storefront API error

Löst Feb 5, 2025 12:22 PM EST

Incident Resolved: CTIM-1137
Teams are reporting that things appear to be stabilizing. Next update in max 30 minutes.
Please contact CTIM or see ticket for more details.

Uppdaterad Feb 5, 2025 12:08 PM EST

UPDATE:

Storefront and One Commerce teams are still investigating at the highest priority. Currently they believe this could be AWS infrastructure related, but cannot yet confirm for certain. Next update in max 30 minutes or early if clear information becomes available.

Uppdaterad Feb 5, 2025 11:37 AM EST

UPDATE:

E-Commerce Storefront team online and investigating at highest priority. Next update in max 30 minutes.

Utreder Feb 5, 2025 11:33 AM EST

New Incident: CTIM-1137
Priority: Critical
Escalation sent to: eCommerce: Storefront for review.
Box Up site is down in Checkouts. Box Up dev see an internal error from Storefront API. CTIM paging Storefront team.