National Pen
Casino workflow machine (CLR_03) down with stuck batchID: OXAFL826E5BRQKS
Incident Resolved: CTIM-1133
Customer has confirmed that Casino workflow is now working as expected. Incident Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Per discussion between Press Integration and Rhydon squad, a sync issue was found post cancellation of the Fulfilled Item, causing them to remain in ‘Scheduled’ status. Team believes this should now be resolved, awaiting feedback from customer.
UPDATE:
Escalation sent to: Fulfillment: MIS Press Integration
Requesting Press Integration to help investigation in finding a reason that a batch in ScanApp logs for National Pen Casino workflow is stuck in ‘there is no next fulfillment item,’ while the Rhydon App’s show correct data. This is holding up the Casino machine entirely at this time.
UPDATE:
An item of the batch was cancelled, causing the batch to become stuck. Teams are currently working to remediate the issue. Next update in max 30 minutes.
UPDATE:
MIS D’Ninjas has joined the conversation and will begin investigation shortly. Next update in max 30 minutes.
UPDATE:
Escalation sent to: Fulfillment: D’Ninjas
Moving page to D’Ninjas squad to help in resolving National Pen Casino incident concerning stuck batches.
New Incident: CTIM-1133
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
Casino workflow machine (CLR_03) down with stuck batchID: OXAFL826E5BRQKS. Due to this they cannot scan next batches, including Gold Star orders. Paging Rhydon to assist with releasing the stuck batch.