Order Management
Checkout issues with Pratt.com
Incident Resolved: CTIM-1128
Product Ops identified the issue:
“The standard was updated to account for new requirements for the new slotted shipping box product”
Mina from ProdOps reverted to the previous version of the standard which fixed the live product. ProdOps will work with Manish and Courtney tomorrow to sync on the Pratt live product and ensure the latest definition is correct to avoid this issue when the update is rolled out again.
For now, this incident can be considered contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Escalation sent to: PCD: Product Operations
Adding Product Operations to the escalation as we’ve found an error code: ‘Invalid Product Config’ details in channel.
UPDATE:
Ecommerce Support has requested the Sukhoi squad to assist, however we can’t seem to find their contact info in PagerDuty, looking at alternate routes to contact them.
UPDATE:
teams continue to investigate.
New Incident: CTIM-1128
Priority: Critical
Escalation sent to: eCommerce Support for review.
Ecommerce Support is online and investigating.
BoxUp’s troubleshooting has narrowed the issue down to ‘Custom Shipper Box’ products causing the issue with EDO.