Stuck order in the plan laser not low

Gelöst 28. Jan 2025, 05:52 Uhr EST

Incident Resolved: CTIM-1119
Rhydon unblocked all the machines and the fulfiller also confirmed that everything is working fine. Incident is contained.
Please contact CTIM or see ticket for more details.

Aktualisiert 28. Jan 2025, 05:36 Uhr EST

UPDATE:

Rhydon squad is still working on the fix. Next update will be shared once the fix is implemented.

Aktualisiert 28. Jan 2025, 05:04 Uhr EST

UPDATE:

The issue was caused by an Auth0 outage which impacted status updates in our services. Rhydon is currently working on it and devices will begin getting unblocked one by one. The next update will be shared in 30 minutes or sooner once it’s fixed.

Aktualisiert 28. Jan 2025, 04:51 Uhr EST

UPDATE:

Rhydon has identified the issue and actively working on fixing this. Next update will be in 30 minutes

Untersuchung 28. Jan 2025, 04:50 Uhr EST

New Incident: CTIM-1119
Priority: High
Escalation sent to: Fulfillment: Rhydon Squad for review.
There are 12 machines that are stuck with orders. The orders are not going down, the machines are: 23,27,29,31,33,38,39,40,46,48,62