12x9x2 editor Not working in Cockpit

Löst Jan 17, 2025 12:08 PM EST

Incident Resolved: CTIM-1100
Both Box Up Dev’s and E-Com Support are no longer able to recreate the issue, suggesting that it has since resolved without any known action having been taken. CTIM to confirm with Box Up that they are also no longer seeing this issue.
Please contact CTIM or see ticket for more details.

Uppdaterad Jan 17, 2025 11:04 AM EST

UPDATE:

Box Up Dev continues to investigate. Next update in 30 minutes.

Uppdaterad Jan 17, 2025 10:11 AM EST

UPDATE:

Box Up Dev is online and investigating a SKU version discrepancy. Next update in 30 minutes.

Uppdaterad Jan 17, 2025 9:28 AM EST

UPDATE:

eCommerce joined the slack and is currently investigating the issue. Next update after we hear back from eCommerce team.

Utreder Jan 17, 2025 9:04 AM EST

New Incident: CTIM-1100
Priority: High
Escalation sent to: eCommerce Support for review.
The 12x9x2 display mailer editor in Cockpit is not working. This is a blocker for us in placing any orders for this size manually, which is a large part of our business. BoxUp has several orders right now that we cannot place until this is fixed.