Order Management
WMD orders are stuck in Initial state
Incident Resolved: CTIM-1099
As per the latest update, eCommerce has confirmed that the team has reverted the recent deployment, which has allowed orders to proceed without any error . Since the issue is resolved, the case status is being moved to ‘contained.
Please contact CTIM or see ticket for more details.
UPDATE:
eCommerce support is currently working on the issue and has informed us that the deployment carried out yesterday caused the WMD orders flowing through Cockpit to get stuck in the Initial state. The development squad that made this deployment is working on prioritizing its reversal, after which the order flow will return to normal.
New Incident: CTIM-1099
Priority: High
Escalation sent to: eCommerce Support for review.
WMD orders are stuck in Initial state due to a bad deployment, team has already identified and working on it.