GS - National Pen orders stuck on live status for Casino process - Status Page

Rozwiązany 2025-01-14 15:17 EST

Incident Resolved: CTIM-1095
National Pen has confirmed they now have the new batches and expect these items to be producible.
Please contact CTIM or see ticket for more details.

Zaktualizowana wersja 2025-01-14 11:54 EST

UPDATE:

Rhydon has shared that these batches should be resolved and producible, awaiting confirmation from National Pen.

Zaktualizowana wersja 2025-01-14 11:30 EST

UPDATE:

Rhydon is online and investigating this with high priority.

Rozpoznanie 2025-01-14 11:25 EST

New Incident: CTIM-1095
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
There are 8 Gold Start orders due today stuck on ‘live’ status in the Casino process that team has tried to manually batch but was unable to as it seems they are already batched. Please help investigate.