Product Configuration
The eCommerce team was alerted by the pager on WorkflowPrice step failure.
Incident Resolved: CTIM-1091
As per the confirmation from eCommerce team moving the case status to contained as the issue has been resolved.
Please contact CTIM or see ticket for more details.
UPDATE:
As per the latest update, after the deployment, the count has been decreasing to 1,870. We are currently waiting for it to decrease completely
UPDATE:
The AT squad informed that the MR was merged about an hour ago, which is probably the cause of the Lambda not running (InputResolution). Currently, the AT squad has deployed a fix, and orders are gradually decreasing. Next update in 30mins or less
UPDATE:
AT squad has joined the slack and is currently investigating the issue. Next update in 30mins or less.
UPDATE:
Escalation sent to: PCD: AT Squad
As per the request from the Product Operations team, we need assistance from the AT Squad to further troubleshoot the issue. Hence, paging AT
New Incident: CTIM-1091
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
The eCommerce team is experiencing a WorkflowPrice failure, which is impacting Vistaprint, PD, and NP as per the workflow. The number of failures is increasing to 1.5k, with the current count over 1,950. Product operations team are currently investigating the issue.”