GS batch stuck in machine Casino_CLR_03

Resolved Jan 10, 2025 8:40 PM EST

Incident Resolved: CTIM-1087
Fulfiller confirmed that they are able to scan the batches now. Incident is contained.
Please contact CTIM or see ticket for more details.

Updated Jan 10, 2025 8:30 PM EST

UPDATE:

Rhydon released the batch that was stuck. Awaiting confirmation from the fulfiller to contain the incident.

Investigating Jan 10, 2025 8:09 PM EST

New Incident: CTIM-1087
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
GS batch stuck in machine Casino_CLR_03 and not allowing scanning for next batches
Batch id: LNPSR8PUU34M6WA