Batch not going to Production ready

Resolvido Jan 10, 2025 10:42 AM EST

Incident Resolved: CTIM-1085
We are moving the case status to ‘Contain’ and will wait for confirmation from Boxup on the resolution provided by the Rhydon squad.
Please contact CTIM or see ticket for more details.

Atualizado Jan 10, 2025 10:11 AM EST

UPDATE:

Rhydon has noted that MRD might have expired and package creation failed for this(1054712) order. Then informed BoxUp to reject the order to unblock the batch. Currently awaiting confirmation from BoxUp on the issue resolution. Next update after we get confirmation from BoxUp

Atualizado Jan 10, 2025 9:37 AM EST

UPDATE:

Rhydon squad has joined the slack and is currently investigating the issue

Atualizado Jan 10, 2025 9:23 AM EST

UPDATE:
Escalation sent to: Fulfillment: Rhydon Squad

Symphony squad joined the slack and informed that the Rhydon squad will be more helpful with Batch issue, hence paging Rhydon for assistance

Investigando Jan 10, 2025 9:20 AM EST

New Incident: CTIM-1085
Priority: Critical
Escalation sent to: Paperless: Symphony Squad for review.
BoxUp has reported that they have a batch that is not going to production ready and the printer is about to run out of work. We have tried to relocate the batch to get it to retrigger and we have checked all artwork individually and cannot find an issue order.