Product Configuration
PrintDeal is unable to show delivery dates and is getting 422 errors on delivery possibilities.
Incident Resolved: CTIM-1079
The Dispatch squad joined the Slack channel and deployed a change to validation this morning that appears to have caused the issue. After they reverted the change, the errors started dropping, and delivery dates reappeared. Printdeal confirmed that the issue has been resolved, so the case status is being moved to “contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Escalation sent to: PCD: Dispatch Squad
Product Operations has joined the Slack channel and investigated the issue, subsequently requesting the involvement of the Dispatch squad for further troubleshooting. Paging Dispatch squad and next update in 30mins or less.
New Incident: CTIM-1079
Priority: High
Escalation sent to: PCD: Product Operations for review.
Printdeal is unable to show delivery dates on their side, hampering conversion and increasing the workload for customer care. Additionally, they are receiving errors on the /v5/deliverypossibilities endpoint.