Artwork Processing
Chistmas card design issue
Incident Resolved: CTIM-1007
Vista implemented the suggested changes to the Designer to mitigate the current problem at 9:15am ET today. Incident is contained, though we will follow up with teams in the incident channel on additional fixes or any remediation steps.
Please contact CTIM or see ticket for more details.
UPDATE:
Documents with projections (URL-based, not rotation IDs) encounter issues when loaded into Designer due to the loss of clips—which are applied during projection to manage content alignment across surfaces. Without clips, images extending across edges become visible on both surfaces leading to duplication when the document is saved as projections are inverted. To mitigate this immediately, Designer should be disabled for documents with projections or images extending beyond the canvas. Second stage mitigation include handling clips in Designer, reintegrating them during saves or loading un-projected documents directly to bypass the issue entirely. Affected examples highlight the need for urgency in addressing this to prevent content duplication. Team is currently working on this. Next update will be shared when we hear something on this mitigation.
UPDATE:
Escalation sent to: Artwork Tech: Artwork Tools and Services,Artwork Tech: Rendering
Adding artwork tools and render squads for assistance.
New Incident: CTIM-1007
Priority: Critical
Escalation sent to: Artwork Tech: Artwork Processing Support for review.
Customers reported issues with excessive image bleeding across the folded cards, showing more of the back image on the frontside when the card is folded. Though some minor bleed is expected, the examples shared show significant portions of the back image on the front of the card. Artwork teams are already investigating the issue.