Cimpress Technology

Boxup

  1. Visão Geral
  2. Manufacturing Information Systems
  3. Boxup
  4. Problema

Fulfiller Rejected Preventing Printer from more work

Resolvido

Incident Resolved: CTIM-988
Rhydon addressed an issue with a rejected batch on V12, ensuring that the rejected job for a specific order was removed from the backlog and would not be batched again. Rhydon also explained that the issue occurred when an item was immediately rejected after a cancellation rejection. To prevent recurrence, they suggested a process to follow, including verifying that all fulfillment items for the order are created and in “print_ready” status before rejecting it. Fulfiller also confirmed on this and the incident is moved to contained status..
Please contact CTIM or see ticket for more details.

Atualizado

UPDATE:

Rhydon team is online and looking into the issue. Next update will be shared in 30 minutes.

Investigando

New Incident: CTIM-988
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
BoxUp is encountering another fulfillment-rejected order that was batched which is causing a delay at the printer. This issue is happening on V12.