Rise in DSS Response Times

Resuelto Nov 26, 2024 6:31 PM EST

Incident Resolved: CTIM-977
Incident is contained for now as the response times have remained stable for over 30min. We will follow up with Surface Ninjas to identify the possible cause during regular business hours.
Please contact CTIM or see ticket for more details.

Actualizado Nov 26, 2024 5:56 PM EST

UPDATE:

Response times are back to normal. It seems the initial spike could have been caused by timeouts from Surface Specs which would need to be confirmed by Surface Ninjas. Since the symptoms have improved, we wouldn’t need to page them at this point.

Actualizado Nov 26, 2024 5:14 PM EST

UPDATE:

Artwork teams are investigating 5XX errors from doc gateway currently as part of CTIM-976 and CTIM-977.

Actualizado Nov 26, 2024 4:57 PM EST

UPDATE:
Escalation sent to: Artwork Tech: MOS & DocExt

Add DocExt for assistance.

Investigando Nov 26, 2024 4:29 PM EST

New Incident: CTIM-977
Priority: High
Escalation sent to: Artwork Tech: Support for review.
DSS response times increased starting at ~15:13 ET. This is being investigated by the DocExt teams.