Conversion Failures

Løst Nov 26, 2024 5:57 PM EST

Incident Resolved: CTIM-976
Support teams have reverted a deployment from the 18th and the errors have subsided. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.

Oppdatert Nov 26, 2024 5:13 PM EST

UPDATE:

Artwork teams are investigating 5XX errors from doc gateway currently as part of CTIM-976 and CTIM-977.

Oppdatert Nov 26, 2024 4:55 PM EST

UPDATE:
Escalation sent to: Artwork Tech: MOS & DocExt

Adding DocExt team for assistance.

Undersøker Nov 26, 2024 4:26 PM EST

New Incident: CTIM-976
Priority: High
Escalation sent to: Artwork Tech: Support for review.
Artwork teams are investigating a rise in conversion failures starting Nov 17th. DocExt teams are currently reviewing the issue.