Products showing only Rush shipping option

Resolvido Nov 22, 2024 4:44 PM EST

Incident Resolved: CTIM-968
At this point, this incident is contained since the workaround is in place. There will need to be follow ups to insert the correct UPS data and remove the ‘catch all’ transit times next week.
Please contact CTIM or see ticket for more details.

Atualizado Nov 22, 2024 4:35 PM EST

UPDATE:

Catch-all transits added for shipping console, permanent fix will be applied once UPS transit times data can be updated with missing zip codes.

Atualizado Nov 22, 2024 3:57 PM EST

UPDATE:

Delivery options are being updated for BoxUp to help fix the issue and prevent having to manually modify the affected orders. There’s still some discussion around the options in shipping console affected by missing transit times. Teams are still working through the ideal changes to make with the least impact on current production.

Atualizado Nov 22, 2024 3:41 PM EST

UPDATE:

Boxup will plan to manually add the affected orders via CCM to adjust the shipping for the time being while the support teams continue to investigate.

Atualizado Nov 22, 2024 2:29 PM EST

UPDATE:
Escalation sent to: Logistics: Labe

Adding Labe squad to assist in identifying the recent changes to BoxUp EDO that are now restricting some orders to Rush shipping only.

Atualizado Nov 22, 2024 2:17 PM EST

UPDATE:

Logistics and PCD teams have been working to recreate and diagnose the ongoing issue. Will share more details as they become available.

Investigando Nov 22, 2024 1:45 PM EST

New Incident: CTIM-968
Priority: Critical
Escalation sent to: Logistics Support for review.
Customers are only able to select the ‘Rush’ shipping option, causing lost orders for people who would select alternate shipping methods. This could be related to updated transit times that were applied yesterday.