National Pen
Overdue GS Order Stuck
Incident Resolved: CTIM-967
Batches were split and are now in production ready status. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The items in this order would need to go through artwork remediation before they can be scheduled again.
New Incident: CTIM-967
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
Order 52173782.2 in batch GKJKI1I597SFB1X is showing as ‘partially active’ but stuck in Package Creation in Scheduler. When looking in FOOT, the order was due November 17 but the FIs have repeatedly bounced from ‘created’ to ‘scheduled’ since November 15.