Boxup
Critical Order stuck in 'Fulfillment Rejected' State
Incident Resolved: CTIM-964
Box Up has successfully been able to RIP all batches for this critical order after actions taken by Rhydon Squad. Incident Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
MIS Rhydon’s have taken the necessary actions, Box Up is now currently trying to manually schedule. CTIM to confirm once all are RIP’d.
UPDATE:
Rhydon squad is taking currently action to resolve this issue and will communicate when actions are taken so Box Up can attempt manual batching again.
UPDATE:
Rhydon, Press Integration, Box Up and CTIM are together in Google Meet discussing the order.
UPDATE:
Escalation sent to: Fulfillment: MIS Press Integration
Adding Press Integration to help resolve critical order issue for Box Up.
New Incident: CTIM-964
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
Order #1052977 is a critical order of $16k worth that Box Up needs to start producing today to fulfill on time. When RIP’ing the first two Fulfillment Items were successful but in FOOT nothing was ripped so this order is unable to be produced at this time.