Stores
Customer Discount Service Impacted due to Load testing
Incident Resolved: CTIM-942
Ecommerce Support confirmed that the Customer Discount Service is stable and everything is working as expected. Incident is now contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The team has restarted the service to release the existing database connections, aiming to reduce the error rates and restore normal functionality.
New Incident: CTIM-942
Priority: Critical
Escalation sent to: eCommerce Support for review.
The Customer Discount Service is experiencing 100% server side errors due to a spike in database connections caused by load testing performed by Pixart. The Pixart team is actively working to stop the load test which has already resulted in a significant decrease in throughput. The database connections are being closely monitored to ensure they stabilize and the service returns to normal functionality.