Boxup
25 Orders Stuck at Drawing Status
Incident Resolved: CTIM-940
Ecommerce Support reinjected all the affected orders resolving the issue, although some orders had already been injected and processed earlier. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The ECommerce Support team is currently working on reinjecting the affected orders. We will provide an update once the process is complete.
UPDATE:
Escalation sent to: eCommerce Support
We need help from ECommerce Support to reinject the affected orders.
UPDATE:
PS is working to reject the orders now. We will need to follow up with ecommerce to have them reinjected.
UPDATE:
Issue was raised previously (PS-146361) and found that the orders were stuck due to the missing PMD info, which has since been corrected. The issue was passed to Platform Support so the orders could be rejected/reinjected. Currently checking with Platform Support to see whether or not that’s been completed.
New Incident: CTIM-940
Priority: Critical
Escalation sent to: Paperless: Symphony Squad for review.
BoxUp currently has 25 orders that haven’t been injected into the Paperless system and are showing as ‘Missed SLA Awaiting Order Preparation’ in MCP. These items are stuck at ‘drawingRequested’ but show a successful document output after processing. There are also 3 orders in the list submitted by the fulfiller that are stuck at ‘awaitingFulfillerResponse’.