Artwork Processing

UPDATE:

Team has revised the 3D model and are now working with Render squad to get this uploaded for Box Up. Next update in 1 hour or when more information is available.

UPDATE:

The appropriate teams have been identified and are working together on issues with the 3D model inspector tool with priority. CTIM to update when the incident is resolved or in 2 hours.

UPDATE:
Escalation sent to: Artwork Tech: Rendering

Adding Rendering squad for assistance.

UPDATE:
Escalation sent to: Artwork Tech: Prepress

Engaging prepress for assistance.

UPDATE:

BoxUp provided an additional example that shows the issue, no further updates on the fix at this point. Will update again as soon as more details are available.

UPDATE:

For the artwork sizing issue: additional orders submitted using the same process are working as expected, The example order shows the customer-supplied artwork was very small and was submitted via reorder that bypassed doc review. We believe this issue to be specific to that order and not a systemic problem.

For the 2D/3D mismatch in designer tools: eCommerce is currently investigating.

UPDATE:
Escalation sent to: eCommerce Support

3D view in Poly Mailers doesn’t match 2D view in cockpit and designer. Requesting assistance to identify if this is related to the ‘tenantId’ changes from ctim-926 that affect the 3D preview URL.

UPDATE:

Two ongoing issues regarding poly mailers:

1. Poly mailer 3D view and printed product not matching (flap art is upside down)
2. Artwork sized incorrectly in printed product
   We are gathering more examples in the channel, but need help to confirm whether these are individual order artwork issues or affecting all products. Artwork support is currently looking into the issue.