National Pen

UPDATE:

National Pen’s Tech Teams have fixed the root cause and new orders should be OK.
Impacted orders have been bulk-cancelled which should remove them from the queue, but attempts to resend them in bulk have failed. As such Agents are going to have to remediate them manually.

UPDATE:

National Pen teams have found the issue and are working on a fix. This fix will only help with new orders, currently impacted orders will need to be rejected and resubmitted. The team is currently discussing the best approach to handling the remediation of existing orders.

UPDATE:

Teams are online and continue to investigate, no major updates at this time.

UPDATE:
Escalation sent to: CT Incident Management

National Pen tech team is online and looking into the issue. Redirecting escalation from Artwork Generation to CTIM as we dont have National Pen tech team in Pager Duty to page.