National Pen
GS Order Stuck in 'Live' Status
Incident Resolved: CTIM-917
Order was batched by ~5:30am ET. Incident is contained. Root cause details to follow in the PIA.
Please contact CTIM or see ticket for more details.
New Incident: CTIM-917
Priority: High
Escalation sent to: Fulfillment: D’Ninjas for review.
Order 52087650.2 is stuck in ‘live’ status and not showing in the PET tool. It’s got a similar anomaly as ctim-916 where the promised arrival time is sooner than the ship-by date, which might be the problem.