Europe

UPDATE:

Additional items were found where items were not marked as shipped in MCP. The batch of ~21k shipments was remediated by 6:30am ET today.

UPDATE:

Both large batches of backlogged orders have been cleared and Snorlax has been working on the remaining shipments (~500) that have been retried and were duplicated. Some additional reports from fulfillers have come in and are currently being reviewed but are likely latent effects from the original issue.

UPDATE:

Snorlax deployed a fix which should prevent the issue from recurring. However the buggy code existed for 23 hours, meaning that orders shipped during that time may be affected. The team is currently working on a solution to address these past orders with an initial focus on those that were not marked as shipped at all. The incident will be considered contained once all past orders have been resolved.

UPDATE:

The Snorlax team has identified the issue as a buggy code pushed yesterday. They are deploying a fix immediately.

UPDATE:

The fulfillment teams including Tradeprint and other fulfillers are facing issues where order statuses are not updating correctly, specifically failing to show as ‘shipped’ despite production and shipping completion. Pixartprinting and Easyflyer are also affected even though production and shipping are proceeding normally. More recent examples are being gathered to support further investigation.

UPDATE:

Snorlax team is currently online and looking into the issue. Next update will be shared in 30 minutes.