Stores
Ship-by date 11/8 unavailable for Boxup
Incident Resolved: CTIM-905
No further issues reported from the fulfiller. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
After removing the 11/11 holiday from the UPS-Host-Demo-US calendar, the shipping options seem to have been corrected. We will keep the incident open for a while to be sure there aren’t any additional problems that appear after modifying the calendar.
UPDATE:
Escalation sent to: PCD: Dispatch Squad
Requesting assistance from dispatch to identify why an expected delivery date is now showing for edoTracingRecord from Boxup (edo request in channel).
New Incident: CTIM-905
Priority: Critical
Escalation sent to: eCommerce Support for review.
Boxup website isn’t showing 11/8 as a possible ship date, despite it being a work day in the logistics calendar. The issue has been previously investigated by Logistics and MIS teams. Currently trying to identify where/how the Boxup website is making the request to logistics services to show possible delivery options.