Order previews not matching PDF proofs

Gelöst 4. Nov 2024, 17:59 Uhr EST

Incident Resolved: CTIM-897
Incident is contained.
Please contact CTIM or see ticket for more details.

Aktualisiert 29. Oct 2024, 14:49 Uhr EDT

UPDATE:

Updated problem statement from Artwork teams: ‘The issue is that the document in the Order Operations tool is not the same as the document ordered, since it has been transformed. This indicates there is likely a bug in the software performing the transformation, but that at least the preview and the PDF are consistent.’

Aktualisiert 29. Oct 2024, 14:29 Uhr EDT

UPDATE:

The customer document and PDF output from Studio were checked and are matching. It appears there was a transformation to the artwork for the affected order that could be the result of the prepress parameters. Currently no confirmation of additional impact though it’s still being assessed.

Untersuchung 29. Oct 2024, 13:41 Uhr EDT

New Incident: CTIM-897
Priority: High
Escalation sent to: Artwork Tech: Support for review.
Artwork Processing noticed an issue with order previews not matching the PDF proofs and has already raised it to the Studio team for review. Currently gathering a list of affected orders. More detail in the incident channel.