National Pen
UI indicates that the batch creation was successful but no batch has been created.
Incident Resolved: PAP-2173
Symphony has updated the product family of older open orders in the system to MSZ-CO2-N. National Pen (CZH) can now proceed with creating a manual batch for it. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Rhydon noted that there was no backlog for the MSZ-CO2-N product family prompting National Pen (CZH) to assert that he would receive an error if there were no backlogs. Rhydon clarified that manual batch requests are processed asynchronously and hence no errors appear and the issue might be related to inkjet versus laser flows. The team continues to investigate further.
New Incident: PAP-2173
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
The UI confirms that the batch creation was successful, but no batch has actually been created. There’s a significant backlog with natural bamboo and currently only one machine is capable of handling it. However National Pen (CZH) can proceed with creating a manual batch to address the situation.
Product: MSZ-CO2-N
DEVICE: 59c72dd6-27d0-43cd-b310-64768785bdee