Cimpress Technology

Product Configuration

  1. Översikt
  2. Product Catalog
  3. Product Configuration
  4. Problem

Not getting product price for quotes

Löst

Incident Resolved: CTIM-880
The AT squad has confirmed that the issue is resolved and Product Operations has also verified that they no longer see the pricing issue. The incident is now contained.
Please contact CTIM or see ticket for more details.

Uppdaterad

UPDATE:

AT squad is online and the investigation continues.

Uppdaterad

UPDATE:

Following the call discussion, Product Operations identified the following issues

  1. A pricing misconfiguration.
  2. Inability to return the cost.
    They are requesting the AT squad to investigate further
Uppdaterad

UPDATE:
Escalation sent to: PCD: AT Squad

Product Operations is looking into the configuration and not able to return cost. Requesting AT squad to take a look on this

Uppdaterad

UPDATE:

The Product Operations team reports no issues with IDP, also IDP for the attached thread returns 0 caveats and wholesale pricing appears functional. For further evaluation specific to Printdeal they recommend checking SKU CIM-KAB5KMWV.

Utreder

New Incident: CTIM-880
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Printdeal is currently unable to retrieve product prices for quotes. The Product Operations team is actively investigating the issue.