Overdue GS Orders Stuck in Live Status

Resolvido Oct 22, 2024 5:37 PM EDT

Incident Resolved: PAP-2165
We haven’t yet heard back from the fulfiller on these orders. Incident is contained at this point. Fulfiller should re-escalate to our team should the problem reoccur.
Please contact CTIM or see ticket for more details.

Atualizado Oct 21, 2024 6:30 PM EDT

UPDATE:

51954722.2, 51821806.1 can be fixed via Artwork Remediation process. Ensure artwork is < 1 MB.
51957207.5 needs to be re-injected with MRD.

Investigando Oct 21, 2024 5:41 PM EDT

New Incident: PAP-2165
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
GS orders stuck in live status (51954722.2, 51821806.1, 51957207.5) and one order showing a promised arrival date earlier that the ship date.