National Pen
Status 403 in PET for Inkjet
Incident Resolved: PAP-2159
The fulfiller is temporarily using a different user ID while the issue is being diagnosed. They have confirmed that everything is functioning properly with the alternate ID. DNinjas will continue their investigation. For now the incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
D’Ninjas has found that the auth request is returning a 404 when calling:
/auth/access-management/v1/principals/self/permissions/fulfillers/kv0fdt6cx7/read:profile
We’ve requested the fulfiller to use another user ID until the issue can be diagnosed further. If they’re unable to use a working ID and the workflow is still hard-down, we’ll engage other teams once we hear back from them.
UPDATE:
D’Ninjas has verified the inkjetOP user has the required permissions, though production is still unable to log in. Investigation is ongoing.
New Incident: PAP-2159
Priority: Critical
Escalation sent to: Fulfillment: D’Ninjas for review.
Service account for Inkjet process (InkJet_Op@pens.com) unable to log in to PET due to status 403 errors. Production is halted for this workflow.