Cimpress Technology

National Pen

  1. Översikt
  2. Manufacturing Information Systems
  3. National Pen
  4. Problem

Batch stuck in ‘Package Creation’

Löst

Incident Resolved: PAP-2158
No further issues reported from the fulfiller. Incident is contained.
Please contact CTIM or see ticket for more details.

Uppdaterad

UPDATE:

M7590BDCC8 has been successfully batched (manually) and the other item (M228718FF8) has been sent for artwork remediation. We will wait to hear back once that’s been completed before containing this issue.

Uppdaterad

UPDATE:

Support teams are still working the issue. Fulfillment items are split but still don’t seem to be able to be manually batched.

Uppdaterad

UPDATE:
Escalation sent to: Fulfillment: D’Ninjas

Request assistance from D’Ninjas.

Utreder

New Incident: PAP-2158
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
Batch stuck on machine Brother-051 is too large to process. Requesting help to split the batch so it can be produced.