Some customers are experiencing issues when attempting to log in via Facebook
Incident Resolved: CTIM-874
We’re still seeing successful logins so at this point, the incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Auto0 has been rolling out the fix to all regions. Access Domain verifies that facebook logins appear to be working again. Will continue to monitor before containing the incident.
UPDATE:
Deployment efforts are currently in progress to address the issue and the fix will be gradually rolled out to all affected customer environments over the next few hours. Awaiting response from Auth0 on this.
UPDATE:
Engineers have identified the cause and are working on to address with an updated release. Necessary changes are being reviewed and fix will be implemented asap.
UPDATE:
Access Domain has received confirmation from Auth0 that the issue lies between Auth0 and Facebook. Auth0 has developed a fix and is currently working on testing and deploying it.
UPDATE:
Access Domain found that the issue is with 3rd party Auth0 and created a ticket with Auth0
UPDATE:
Access Domain has share the error logs and is currently looking into the issue. Next update will be shared when get get more information from them.
New Incident: CTIM-874
Priority: Critical
Escalation sent to: Access Domain for review.
Vistaprint requires Access Support to investigate an issue with Vista Social Login, specifically related to Facebook. Some users are encountering problems where the Facebook login option is not functioning.
Users receive the error message: “We’re sorry, something went wrong when attempting to sign in” when trying to sign in via Facebook.
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