Cimpress Technology

National Pen

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Batch stuck for casino process - Product WDP

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Incident Resolved: PAP-2155
Production is able to scan WDP products, so this specific incident is contained, though there’s still issues with CLX product which is continued in issue PAP-2156.
Please contact CTIM or see ticket for more details.

Oppdatert

UPDATE:

Fulfiller confirmed that WDP process items are able to scan to the next step but CAS items are still not progressing to the next step as expected.

Oppdatert

UPDATE:
Escalation sent to: Fulfillment: D’Ninjas

Adding D’ninjas per Rhydon’s request.

Undersøker

New Incident: PAP-2155
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
National Pen (MEX) is unable to move forward with the next sequence for batch GGTINVEHJFBBNLY because it is stuck. This matter needs immediate attention since these batches are GoldStar orders that are already overdue.