Unable to produce Goldstar CLX batches for Casino process

Resuelto Oct 11, 2024 9:33 PM EDT

Incident Resolved: PAP-2149
After updating the configuration Dninjs confirmed that the issue has been resolved hence moving case status to contained
Please contact CTIM or see ticket for more details.

Actualizado Oct 11, 2024 8:32 PM EDT

UPDATE:

Dninjas is still working on recreating batches

Actualizado Oct 11, 2024 7:49 PM EDT

UPDATE:

Dninjas has identified CLX product family config mas missing and have added the configuration. Retrying package creation now.

Actualizado Oct 11, 2024 6:47 PM EDT

UPDATE:
Escalation sent to: Fulfillment: D’Ninjas

Rhydon squad joined the slack channel and identified
Package creation seems to be failing for these batches, but in Acrobatch requests are in complete state. Paging Dninja’s for further assistance on this issue.

Investigando Oct 11, 2024 6:27 PM EDT

New Incident: PAP-2149
Priority: High
Escalation sent to: Fulfillment: Rhydon Squad for review.
NatlPen Mex are unable to produce CLX goldstar batches for Casino process. These batches have due date today for shipment.