Inventory and Delivery Planning
EDO showing only default options
Incident Resolved: CTIM-862
The issue has been resolved after stabilizing the Mocker service, which was returning 503 errors from requests. Incident is contained but teams will continue to monitor the service health.
Please contact CTIM or see ticket for more details.
UPDATE:
AT Squad is currently working to roll back a change that is likely causing the issue. An optional solution would be for a change on the BoxUp side to update the EDO query parameter, but we will wait to see if the reverted changes on the MCP resolve the issue first.
UPDATE:
Escalation sent to: PCD: Amarok-AT Squad
Adding AT Squad for assistance since this appears to be related to pricing.
UPDATE:
PCD has found that the express options do not exist in the default EDO group, though there have been no changes on the BoxUp side and the last edit was 10/4/24. Investigation is ongoing.
UPDATE:
Escalation sent to: PCD: Product Operations
Redirecting to PCD since it seems like a possible delivery planning issue rather than a problem for the storefront itself.
New Incident: CTIM-862
Priority: Critical
Escalation sent to: eCommerce: Storefront for review.
Default economy EDO showing as the only option for orders, preventing all rush/express orders for customers. Currently awaiting response from fulfiller before paging squads.