Stores

Discount service degredation

Resolved

Incident Resolved: CTIM-861
Service has been running as expected since the redeployment. Incident is contained.
Please contact CTIM or see ticket for more details.

Updated

UPDATE:

Service has stabilized after being redeployed. Prindeal has confirmed the symptoms have been resolved on their side. Will continue to monitor before containing the incident.

Investigating

New Incident: CTIM-861
Priority: Critical
Escalation sent to: eCommerce Support for review.
Backbone Customer Discount Service is currently degraded, causing problems for various business units. eCommerce teams are already working on the issue. Will provide additional details as soon as they become available.