Cimpress Technology

National Pen

  1. Översikt
  2. Manufacturing Information Systems
  3. National Pen
  4. Problem

GoldStar order without scheduling for the casino pencil process.

Löst

Incident Resolved: PAP-2141
Fulfiller confirms the order will be rejected. Incident is contained.
Please contact CTIM or see ticket for more details.

Uppdaterad

UPDATE:

Symphony has identified the issue is due to the order having an incorrect attribute (customized is false, resulting in pick and pack).
The order will need to be rejected/removed from Paperless so that a new order with the correct config can be manually placed by the National Pen team.

Uppdaterad

UPDATE:
Escalation sent to: Paperless: Symphony Squad

Adding paging for Symphony Squad.

Uppdaterad

UPDATE:

Rhydon has been reviewing the issue and has requested that Symphony squad assist in verifying the order.

Utreder

New Incident: PAP-2141
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
Order (51817626.2) could not be batched. National Pen (MEX) tried batching it manually but it appears that the batch already exists.