Inkjet Batches Not Auto-Reassigned

Resolvido Set 12, 2024 11:12 EDT

Incident Resolved: PAP-2067
Batch reassignment appears to be functioning as expected again. Rhydon has modified the timeout for processing the reassignment event passed from Symphony’s service (Schedule Tracker). This should help prevent future occurrences. The incident is contained.
Please contact CTIM or see ticket for more details.

Atualizado Set 12, 2024 2:52 EDT

UPDATE:
Escalation sent to: Fulfillment: Rhydon Squad

Symphony initiates the event but the actual re-assignment is handled by Rhydon. Therefore Symphony needs to ask Rhydon to verify if the re-assignment occurred. If it hasn’t, Rhydon will need to resolve the issue on their end. Requesting Rhydon to look into this issue.

Atualizado Set 12, 2024 1:53 EDT

UPDATE:

Symphony squad is online and currently looking into the issue.

Investigando Set 11, 2024 5:14 EDT

New Incident: PAP-2067
Priority: High
Escalation sent to: Paperless: Symphony Squad for review.
Inkjet batches from previous shift were not auto-reassigned to the next shift. Sending non-paging escalation to Symphony.