National Pen
Duplicate items ik batch
Incident Resolved: PAP-2065
The incident is currently in containment, as the development team has found no further issues with the laser detection system. CTIM is requesting National Pen to confirm that everything is functioning as expected during their operating hours.
Please contact CTIM or see ticket for more details.
UPDATE:
Issues with Problem Management service that were causing the duplicate batches have been resolved in all workflows except laser which is still in progress.
UPDATE:
Escalation sent to: Fulfillment: D’Ninjas
Adding D’Ninjas to escalation per request from Rhydon Squad
UPDATE:
Escalation sent to: Paperless: Symphony Squad
Adding Symphony Squad for assistance.
New Incident: PAP-2065
Priority: High
Escalation sent to: Fulfillment: Rhydon Squad for review.
Production reported duplicate batch of 130 items. Currently evaluating priority, not yet engaging paging for Rhydon until we can determine the impact. Batch/order details in channel.